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We're here to resolve your doubts, help you with your case or listen to your suggestions. Contact us.
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Our team is committed to helping you. We will respond to your message as soon as possible.
Send us a message
Contact information
We're here to help you with everything related to Only Real Help.
Main email
admin@onlyrealhelp.org
Response time
Less than 24 hours (business days)
Location
Olesa de Montserrat, Catalonia, Spain
Privacy
We respect your privacy 100%
🤝 Committed to you
We are a non-profit citizen project. Your message is important to us and to improve the help experience for everyone. Don't hesitate to share your thoughts with us!
Frequently asked questions
Answers to the most common questions about Only Real Help
❓ How does Only Real Help work?
We directly connect people who need help with donors. We verify each case and 100% of donations go directly to the beneficiary, without intermediaries.
💰 Does Only Real Help charge commissions?
No. Zero commissions, zero administrative costs. All donated money goes entirely to the person who needs help.
🔍 How do you verify cases?
Each case is personally reviewed. We validate information, verify donation methods and ensure it's a real and legitimate need.
⏱️ How long does case approval take?
The verification process usually takes 24-48 hours. We contact you if we need additional information.
🛡️ Is it safe to donate through your platform?
Yes. We verify all donation methods to protect donors. Donations go directly to the beneficiary through secure platforms.
📊 How do you ensure transparency?
Beneficiaries share public proof of how they use donations. Everything is recorded and visible on the platform for maximum transparency.
🌍 Do you accept cases from any country?
Yes, we help people from any country as long as they can receive donations through verifiable and secure methods.
📝 Can I propose someone else's case?
Yes, you can propose a case of someone you know. We will contact that person directly to verify their situation and obtain their consent.
Our commitment in numbers
💬 Have a suggestion?
Only Real Help is a project in constant improvement. Your ideas and suggestions help us create a better platform for everyone. Don't hesitate to share your thoughts with us!